In this blog I will help you learn how to find the right talent, build a customer-centric culture, and develop processes that scale with your growing customer base. Thanks for stopping by!
As great as your CSM’s are at delighting customers, there are going to be some issues that require back-up from management. While situations like this can be handled in a one-off, reactive manner, creating a well-defined escalation process...
So you’ve decided that customer success is right for your organization, and you’re ready to start seeing you referral and retention numbers go through the roof. But maybe you’re not so sure where to get started. Not to worry!
Building a full Customer Success department takes a lot of time and resources that many smaller companies can’t afford. Because of this sad truth, those same companies completely push the idea of customer success out of their...