Blog

In this blog I will help you learn how to find the right talent, build a customer-centric culture, and develop processes that scale with your growing customer base. Thanks for stopping by!

September 4, 2024

Why customer success?

If you are in any way associated with the tech field, odds are that you’ve heard the term customer success tossed around. It’s been a big buzz word for the last couple of years, and it’s something that you should probably know about.

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September 4, 2024

Renewal Tracking

If your business sales a recurring subscription, then there’s no doubt that renewals are at the top of your mind. This crucial part of the customer lifecycle can be difficult to get right, but in this blog, we’ll help point you in the right direction.

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September 4, 2024

Segmentation

As you begin to add more customers to your book, it becomes clear that having the same level of service for every customer is not a scalable solution. While we definitely want to treat all of our clients as equally valuable, the reality is that this isn’t a sustainable approach...

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September 4, 2024

Renewal Ownership

In a SaaS-model business, renewals are of utmost importance. With that in mind the question of who in the company owns the renewal inevitably arises. In this post we’ll discuss the some of the steps that define the renewal process...

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September 4, 2024

Powerful 1:1's

If you’re in a management role, 1-on-1’s are likely a standard part of your procedure. Unfortunately, due largely to their regularity, many leaders and individual contributors take 1:1’s for granted, or even look at them as a waste of time.

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September 4, 2024

NPS

The goal of customer success is to create healthy, engaged customers that will renew their contracts and advocate for your product. There are many ways to determine the health of a customer based on usage data...

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